Quality produces high response rates

It is important to achieve a high response rate (around 60%) to ensure your results are reliable.

In the 2003 NHS PCT Patient Survey PatientDynamics achieved an overall response rate 6% higher than the national average and consistently higher than other patient survey organisations. We achieved this by:

• providing a Media Pack to publicise the survey
• including help in 5 different languages
• using top quality materials to encourage patient participation
• providing on-line completion of questionnaires where possible
• monitoring response rates and scheduling reminder mailings
• adding an incentive where necessary to boost response rate
• including a FREEPHONE help line for assistance
• offering an on line translation service

Half of the top 50 Trusts achieving the highest response rates were clients of PatientDynamics.