|
This report shows the activity recorded for the surveys - mailing, dates,
response rates and freephone calls |
| Survey |
UK Inpatient Survey 2004 |
|
| NHS Trust: |
Getwell NHS Trust |
|
| Hospitals / Sites |
Site 1 |
| Site 2 |
| Site 3 |
| Site 4 |
|
| Dates for Fieldwork: |
Initial Mailing |
13th January 2004 |
| First Reminder |
30th January 2004 |
| Final Reminder |
17th February 2004 |
|
| Response
Rate |
Initial Mailing |
850 |
| Returned completed |
481 |
| Ineligible - returned undelivered |
9 |
| Ineligible - deceased |
11 |
| Too ill/Opt out |
32 |
| Ineligible - other |
1 |
| Total Eligible |
829 |
| Returned completed |
481 |
Overall Response Rate
(total returned as a percentage of total eligible) |
58.0% |
Average Response Rate
(based on all Trusts) |
61.8% |
Patient Dynamics runs a Freephone Helpline for patients. The lines are open from
8am-8pm Monday to Friday and Saturdays from 9am to midday.
|
| The calls
we received from your patients are as follows: |
Returned Undelivered |
0 |
| Patient Died |
6 |
| Too ill / frail / opt-out |
8 |
| Not eligible - wrong age |
0 |
| Not eligible - not a patient |
1 |
| Not eligible - private patient |
0 |
| Not eligible - maternity / psychiatry |
0 |
| Not eligible - other |
0 |
| Questionnaire already returned |
3 |
| Requesting another questionnaire |
7 |
| Requested help with completing survey |
0 |
| Query about completion of questionnaire |
2 |
| Complaint about survey |
0 |
| Complaint or query about hospital/treatment |
0 |
| Link to languageline requested |
0 |
| Other query |
0 |
| Total |
28 |